Hi! My name is Jane and I’m the dog mum of Oolong, a husky turning 5 years old in 2025! I am also the founder of Pawjourr & Woof Agency where we do marketing for pet companies like Purina, Elanco and Swedencare.
Oolong is a covid baby, and we got him during the pandemic. Since then, he has been with us through the entire journey of building a business and when we moved to New York, he took his longest flight ever (30 hours!) from Singapore. From there, he has gotten his paw prints over at the Grand Canyan, Salt Lake, Sequoia National Park, Napa Valley and not forgetting Times Square, his first US city!
Q: How do you care for the wellness of your pet, especially if they are prone to any hereditary illness?
We make sure Oolong goes for regular check up at the vet, and we empower his daily meal with supplements targeting medical conditions that we know he is susceptible to like gut health and joint health. It also took us some time to figure out the diet he thrives on the most (homecooked food!) and we also bring him to our office 3-4x a week to make sure he gets the simulation he needs for an active brain.
Q: What were your consideration / buying process like when shopping around for a pet insurance?
1. Coverage – what do they cover?
2. Ease of claim – is it easy to claim the expenses from online reviews? T
o be honest, i have seen friends and family spent high 5 digits on their pets so price is not really a concern especially since dogs are almost sure to get sick when they get older. The most important thing is the coverage and to make sure that the policy makes sense in the long run.
Q: What eventually made you decide to get insured with Aon Happy Tail?
Lots of positive online reviews, and also they are one of the most comprehensive policy coverage out there. It’s also assuring to know that it’s backed by a big company which means they are financially stable and i probably won’t have any claims issue.
How is the entire buying process like? How long did the entire process took?
Everything is digital so it’s really easy and i love not having to talk to anymore at all, especially since insurance agents have a bad reputation on selling you policies that are best for them (and not you). Using a platform ensures that everything is neutral, safe and i cant exit whenever i want to.
The application was fast, but we had to bring Oolong for a vet check-up to get the form endorsed. A few hiccups here and there as i didn’t sign on some parts of the form, but the customer service lady was very friendly and called me a few times (and sent email) to follow up.
Has anything changed (mentally) after getting your pet insured?
Peace of mind! Knowing that Oolong is insured and that we can share the financial load with our insurer means that i do not need to choose between price vs. the quality of medical care if anything happens to him. Being a business owner, we don’t have income stability so knowing there’s this layer of basic protection makes us feel assured.
Why do you think people are not ready to commit to a pet insurance?
I think there is a general lack of awareness and understanding towards the product, especially since Singapore is a small market.
We all have health insurance so why not for our pets, who also fall sick like us?
Any suggestion or advice to people who are still shopping around or considering pet insurance?
Take your time to check out all the policies and see which one fits into your needs the best.
Taking care of our cherished pets is just as important as looking after any family member. Opting for pet insurance like Aon Happy Tails is a smart way to safeguard their health and give you peace of mind.
* This blog is designed to be a community where pet owners can learn and share. The views expressed in each post are the opinion of the author and not necessarily endorsed by Pawjourr. Always consult your veterinarian for professional advice.
